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Country: AU
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Free Delivery On All Orders Over $100
Free Returns On All Orders
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Free Returns On All Orders
Get $20 Off* On Sign Up
Get $20 Off On Sign Up
Sign up for our latest offers
Free Returns On All Orders
Free Delivery On All Orders Over $100
Free Delivery On All Orders Over $100
Get $20 Off* On Sign Up 

We offer a flat rate delivery charge of $9.95, orders over $100 are eligible for free delivery.

Where We Deliver

Due to the NSW Government mandated lockdown, there may be a delay in receiving your online order, please allow an additional 5 business days to receive your order.  

Our Warehouse is located in Auckland, New  Zealand and all online orders are shipped from here.

We currently deliver to Australia using Australia Post . For more information regarding deliveries and Covid - 19 updates please visit Australia Post.

To ensure you receive your order we recommend providing a delivery address where you are present during regular business hours, such as an office address.  

Australian Delivery Schedule

 

Covid - 19 Update - Due to a high level of demand through  the website and within the courier network, your delivery will take longer than normal to reach you. We are following strict safety procedures to keep our teams safe. Please allow an extra 5 business days to receive your delivery

We deliver on business days (Monday to Friday, excluding public holidays).

Orders placed on weekends and public holidays will be dispatched the next business day.

During major promotional events and special occasions (such as Black Friday, Sale, Christmas) please allow an additional 5 business days for your delivery to arrive.

Delivery to...

Estimated Delivery Times

NSW, QLD, ACT

2 - 4 business days

VIC, WA

3 - 6 business days

SA, TAS

4 - 8 business days

NT

5 - 9 business days

 

Note: During major promotional events and special occasions (such as Easter, Seasonal Sales, Black Friday, SALE, Christmas) please allow an additional 1-3 business days for your delivery to arrive.

Items delivered while you are out

  • We use Australia Post to deliver your parcel across Australia.
  • You ca n manage your parcel by visiting the Australia Post website.
  • Bendon Lingerie does not take responsibility for lost, stolen or damaged items once delivered.

Need more information? Contact Us.

Returns and Exchanges

We are now able to accept Australian online returns, to our online returns location. Due to the volume of parcels within the Australia Post network we recommend purchasing additional tracking. Due to the current Covid- 19 virus there are delays, so your return will take a little longer to get us. Once we have received your parcel we will process it as soon as possible, whilst also managing the safety of our team. Please contact our customer service team for any questions you may have regarding your return

Returns and exchanges may take up to 21 days to be received, processed and or refunded/ exchanged.  During peak trading periods of Christmas and  New Year holidays where our returns office may close returns may take an additional 5 working days to complete.

If you have your returned your item to us and it has exceeded the above time frame.  Please contact us via email or live chat us with any of your questions.

Need more information? Contact Us.

Free returns or exchanges are available within 30 days of Purchase

If you’re unhappy with the products you received from Bendon Lingerie, simply return them within 30 days of delivery and we’ll happily provide an exchange or refund, for free. Your products must be in the condition you received them:

Unworn

Unsoiled

Intact, with tags attached Preferably inside the original carton which it was sent to you to ensure the product is protected during transit.  Unfortunately we will be unable to accept the return if the product is damaged

For me by Bendon Solutions we cannot accept returns on these if the packaging has been opened

Items purchased  in Final Clearance are not eligible for refund or exchange for change of mind

Heidi Klum Intimates, Heidi Kum Man and Heidi Klum Solution which which were purchased in a Final Sale / Clearance are not eligible for refund or exchange due to change of mind

Swimwear must have the hygiene sticker still in place in order to return. Unfortunately we cannot accept swimwear returns to our Bendon Outlet stores

Faulty Items

Although we do our best to ensure we only provide the best quality product, unfortunately from time to time faults can occur. In order to resolve problems as quickly and efficiently as possible, we kindly ask that you send the product back to us with a detailed description of the fault. Our quality care team will assess the damage and we will be in contact with you via email.

Please note: if you choose to send your items back to us, your original delivery fee is non refundable

If for any reason you would like to return your order, here are your options:

In store

  • Take the product to your nearest Bendon Lingerie Store.
  • Our staff will help you find your perfect fitting lingerie.
  • We’re happy to accept Online returns in store (exlcuding Swimwear in Bendon Outlet stores), as long as you have your confirmation email and invoice slip from inside your package.

Please note: If you purchased Online using Laybuy, Paypal or AfterPay you will need to post this back to us as we cannot offer refunds in store via these payment methods.

By post

Complete and print the Exchanges & Returns form here

Pack all products, with your Exchanges & Returns form inside a secure carton or reuse the original packaging.

Affix the pre-paid, pre-addressed label (included with your original order) to your package, making sure you cover or remove original address label. Just in case you have misplaced the label, our address is:

Bendon Customer Service – Returns

Reply Paid 92014

Shop 24 Brandsmart Outlet Mall

288 Whitehorse Road

Nunawading VIC 3131

 

 For security and peace of mind, we strongly suggest registered post as unfortunately we are not liable for lost return parcels.

Once received, we will inspect and process your return. Please allow up to 21 days for the exchange/return to be processed.

We will gladly cover the cost of delivering your new product if you have requested an exchange.

Any refunds required will be processed back via your original form of payment

Exchanges for the same item in a different size will not incur any additional charges.

However, if you wish to exchange the item for a different product (including a different colour) and there is a price difference, you will need to return the original item for a refund. You can then purchase the new preferred item. Please contact our Customer Service team if you have further questions.

Any refunds required will be processed back via your original form of payment. Please note, postage and gift wrapping charges are non refundable.

If an exchange item is out of stock, you will be notified via email and a refund via your original form of payment will be issued.

Need more information? Contact Us.