All new customers are eligible for a joining discount for signing up to our email database.
The $20 discount is applied against your entire order, excluding shipping, and has a minimum spend of $60. The $20 welcome offer cannot be used in conjunction with any other promotions or promotional codes. The promotional code cannot be applied to an order that has already been completed. The $20 welcome offer code may only be used once per person. The $20 offer cannot be applied to shipping or for the purchase of gift cards. Offer is valid for 30 days from receipt of Welcome email. The voucher will discount $20 from RRP price of cart.
Once your order has been placed you should receive an order confirmation, which confirms we have received your order and payment has been successful. If you have placed an order where payment has been taken and you have not received an email order confirmation please contact us.
We will send a second email once your order has been shipped, which will include tracking details. In peak trade periods such as Black Friday, Christmas, Easter and Seasonal Sales there may be delays to dispatch.
Once your order has been received by our Distribution Centre, it flows through our system to be picked and then packed by our teams. Please review our Delivery & Returns information for timings in your local region.
During peak promotional periods such as Black Friday and Christmas your order will take longer to be picked and packed. We will notify you once your order has been shipped out from our Distribution Centre.
We offer FREE SHIPPING for all orders over $100. For local delivery rates on orders under $100 and information on shipping timeframes, please view our Delivery & Returns information.
Lingerie is a perfect gift for someone special, and you can send it directly to them. Your gift will be wrapped in tissue and sealed with a Bendon Lingerie sticker. Alternatively you can have your gift wrapped in a gift box with your special message to them, for an additional $12.95 at checkout.
Unfortunately we are not able to make changes once an order has been placed. You may be able to cancel your order if it hasn't already been processed. Please email us at contact@bendonlingerie.comas soon as possible in order to do this.
Unfortunately we are not always able to make changes once an order has been placed. We may be able to update the delivery address if it hasn't already been processed. Please email us atcontact@bendonlingerie.comas soon as possible in order to do this. If your order has shipped, you may be able to redirect your parcel to the desired delivery address via the tracking link.
We are unable to cancel orders once placed. If you have changed your mind we do offer free returns.
Regrettably we are not currently offering Click and Collect as a delivery method. We apologise for the inconvenience caused.
We are hoping to have this back up and running in the near future.
Currently we ship to New Zealand via www.bendonlingerie.co.nz and to Australia via www.bendonlingerie.com.au
Regrettably, at this stage we do not deliver outside of these two countries..
If you have family or friends in Australia or New Zealand, you could ask them if you can ship your order to their address and then they can arrange to have it forwarded to you.
If this is not possible, unfortunately we are unable to assist at this point in time.
We are happy to assist with a return, for an exchange or refund provided the items are in their original condition, eg unworn/unsoiled, all labels and tags still attached.
All purchases can be returned at your local Bendon Lingerie or Bendon Outlet store. Except orders paid for by Laybuy, Paypal and afterpay, due to different systems these must be returned to our online returns team via mail.
Once received, we will inspect and process your request. Please allow up to 28 business days for the exchange/refund to be processed.
You will be emailed once completed.
Once received, we will inspect and process your return. Please allow up to 28 days for the exchange/return to be processed.
Refunds
Any refunds required will be processed back via your original form of payment.
We are currently unable to offer exchanges online due to a system issue.
Although we do our best to ensure we only provide the best quality product, unfortunately from time to time faults can occur.
In order to resolve problems as quickly and efficiently as possible, please email contact@bendonlingerie.com and include the following information:
Detailed description of the fault.Detailed description of wash and drying methods used.Your full name and receipt or order number.Would you prefer a refund or an exchange.
We will then provide instructions on returning your item so that our quality care team can assess the damage.
We accept Credit Cards (Visa, MasterCard and American Express), PayPal, Afterpay and Laybuy. You can also pay by Bendon gift card - both physical cards and e-gift cards.
Credit card payments are 100% secure on our site. Card numbers, expiry dates, names, and other details are encrypted using the level of online security banks use, 128-bit encryption. Transactions are completed in a very secure environment. Look for thehttps; address in your browser address bar for peace of mind. It is often accompanied by a padlock icon, indicating a secure transaction is in progress.
The best way to resolve any PayPal account issues is by visiting your PayPal country website and clickingHelp to access PayPal Customer Support. For your security, please don't share sensitive personal or financial information, such as PayPal passwords over the phone, by fax, or in an email.
Please use ourbalance check toolor you can contact our customer service team at contact@bendonlingerie.com
The balance will remain on your card for later use.
Gift cards should be treated like cash, so unfortunately if they are lost or stolen we are unable to replace these for you. If you have recorded the gift card number and have a proof of purchase please email us at contact@bendonlingerie.com as soon as possible so that we can look into this for you.
Our registration process is easy and quick. Just click Login/Registerat the top of any page. Next, click Register. Enter your Name, Email address and a Password and then click Submit.That's it! You've created your account and are now ready to shop! You will receive exclusive offers from your favourite lingerie brands, invites to special events, and a present on your birthday!
We work hard to gain your trust, and even harder to keep it! We will never sell or share your personal information with third parties. You may occasionally receive information regarding products and promotions we think you'll like, and you can opt out at any time.
A forgotten password is no problem at all. You can easily create a new one: ClickLogin/Registerat the top of any page. ClickForgot Your Password, and we will email you the instructions to create your new password.
This commonly happens if the CAPS LOCK key on your keyboard is pressed, or for an incorrectly entered password. If neither of these resolve the issue, we recommend clicking Forgot Your Password? We'll email you the instructions to create a new password.
If you continue having difficulties logging in, please contact us via email or live chat for more help.
You can view or change account details after logging in, such as:
Account Info (Name, Email address, Password), Preferences (Email updates you've requested from us), Addresses (Any Delivery or Billing Address you use) and your Wishlist for any favourite products you're just waiting for the right opportunity to buy. You can also see your online order history including returns.
To modify your details at any time: Click Edit, Make your changes, and click Save when you're done.
Bendon Lingerie specialises in intimate apparel and sleepwear. Our main categories include:
Bras Briefs Sleepwear Mens Lingerie & solutions including chemises, bodysuits, shapewear, suspenders, tape and washbags
As a House of Brands, Bendon Lingerie carries 7 house brands: Bendon me. by Bendon, Fayreform,Pleasure State ,Lovable, Bendon Man and Davenport. We design all of our lingerie in New Zealand and distribute via our Auckland-based Distribution Centre. You can learn more here.
Unfortunately the Heidi Klum Intimates brand no longer exists. Some of the signature styles have been brought through into our fashion-forwardme. by Bendon brand. This includes customer-favouritesSofiaandKeyhole Boost.
Today, Bendon is co-owned by CEO Anna Johnson and Chairman Justin Davis-Rice.
Founded in 1947, Bendon is a global leader in intimate apparel and sleep. The company revolutionized the lingerie industry through its dedication to quality and innovation, creating a design philosophy that has grown stronger throughout its history.
Empowered by the team of 500 dedicated Bendon employees, we exist to make all women feel confident and comfortable for life.
Visit our Group website for more information.
As a major lingerie retailer in Australasia, we often have a number of vacancies in stores, or our fabulous Head Office in Auckland. Please visit ourCareers websitefor more information.
View our current charity partner in our Corporate Social Responsibility section.
The most sustainable love is open and honest. So we're just going to come out and say it: we've got a lot of work to do to change the way we do business.
We need to do better because you deserve better.
This is why we're looking at the way we do things across all aspects of our business. From the products we design to the way we support our partners, suppliers, communities and team members to how we show up in-store, we're committed to making better, more sustainable choices, so you can too.
Learn more about our current initiatives in our Corporate Social Responsibility section.
