WE OFFER A FLAT DELIVERY CHARGE OF $9.95 FOR NATIONWIDE DELIVERY, OR FREE FOR ORDERS OVER $100

Once your order has dispatched you will receive an email letting you know the tracking information.

Please note during major promotional events and public holidays such as Afterpay Day Sale, Easter, Anzac Day, Flash Sales, Labour Weekend, Seasonal Sales, Black Friday Sale, Christmas and New Year please allow up to an additional 5 business days for your delivery to be dispatched from our Distribution centre.

Once your order has dispatched you will receive an email letting you know the tracking information.

If you have emailed us to follow up on your order, please allow up to 1-2 business days for us to get back to you. 

Please Note: During major promotional events and special occasions (such as Easter, Anzac Day, Seasonal Sales, Black Friday, SALE, Christmas, Boxing Day and New Year) please allow an additional 1-5 business days for your delivery to arrive.

Where we deliver

Our Warehouse is located in Auckland, New  Zealand and all online orders are shipped from here.

We currently deliver to Australia using Australia Post . For more information regarding deliveries and Covid - 19 updates please visit Australia Post.

To ensure you receive your order we recommend providing a delivery address where you are present during regular business hours, such as an office address.  

Once an order has left our Auckland distribution centre, Bendon Lingerie do not take responsibility for lost, stolen or damaged items in transit

 

Australian Delivery Schedule

We deliver on business days (Monday to Friday, excluding public holidays).

The below is an estimated delivery time update.

Delivery to...	Updated Delivery Times once Dispatched
NSW, QLD, ACT	5 - 7  Business Days
VIC, SA	5- 7 Business Days
WA	8 - 10 Business Days
TAS	6- 10  Business days
NT	8 - 10  Business days

Note: During major promotional events and special occasions (such as Easter, Seasonal Sales, Black Friday, SALE, Christmas, Boxing) please allow an additional 1-5 business days for your delivery to arrive.

 

Items delivered while you are out

• We use Australia Post to deliver your parcel across Australia.
• You can manage your parcel by visiting the Australia Post website.
• Bendon Lingerie does not take responsibility for lost, stolen or damaged items once delivered.

Need more information? Contact Us.

Returns

We are now able to accept Australian online returns, to our online returns location. Due to the volume of parcels within the Australia Post network we recommend purchasing additional tracking.  Once we have received your parcel we will process it as soon as possible, whilst also managing the safety of our team. 

Items purchased  in  Final Clearance and marked as  CLEARANCE are not eligible for refund or exchange for change of mind OR if you have purchased the incorrect size.  

Returns may take up to 28 days to be received, processed and or refunded. 
During peak trading periods of Christmas and  New Year holidays where our returns office may close returns may take an additional 5 working days to complete.

Items purchased  in  Final Clearance and marked as  CLEARANCE are not eligible for refund or exchange for change of mind OR if you have purchased the incorrect size.  

Exchanges

Due to a system issue we are currently unable to process exchanges for online orders.  We are working to resolve this issue as soon as possible.

Items purchased  in  Final Clearance and marked as  CLEARANCE are not eligible for refund or exchange for change of mind OR incorrect size.  

Need more information? Contact Us.

Free returns are available within 30 days of Purchase

If you’re unhappy with the products you received from Bendon Lingerie, simply return them within 30 days of delivery and we’ll happily provide an exchange or refund, for free. Your products must be in the condition you received them:

• Unworn
• Unsoiled
• Intact, with tags attached.
  Preferably inside the original carton which it was sent to you to ensure the product is protected during transit. 
  Unfortunately we will be unable to accept the return if the product is damaged

For me. by Bendon Solutions we cannot accept returns on these if the packaging has been opened

Items purchased  in  Final Clearance and marked as  CLEARANCE are not eligible for refund or exchange for change of mind OR incorrect size.  

Please note: if you choose to send your items back to us, your original delivery fee is non refundable

Faulty Items

Although we do our best to ensure we only provide the best quality product, unfortunately from time to time faults can occur.
In order to resolve problems as quickly and efficiently as possible, we kindly ask that you send the product back to us with a detailed description of the fault.
Our quality care team will assess the damage and we will be in contact with you via email.

Please note: if you choose to send your items back to us, your original delivery fee is non refundable

If for any reason you would like to return your order, here are your options:

In store

• Take the product to your nearest Bendon Lingerie Store and Bendon Lingerie Outlet store.   
• Please note we are unable to process refunds or exchanges in any Myer stores for items purchased from www.bendonlingerie.com.au
• We’re happy to accept Online returns in store as long as you have your confirmation email and invoice slip from inside your package.

Please note:
If you purchased Online using Laybuy, Paypal or AfterPay you will need to post this back to us as we cannot offer refunds in store via these payment methods.
If you  have purchased via Myer Online, please note this must be returned to Myer following the returns instructions provided

By post

Complete and print the Returns form here

Pack all products, with your Returns form inside a secure carton or reuse the original packaging.

Please write on your return order the below address :

Bendon Customer Service – Returns

Reply Paid 92014 
Bendon Lingerie Outlet
Unit 3
143-151 BRIDGE RD
Richmond VIC 3121

For security and peace of mind, we strongly suggest registered post as unfortunately we are not liable for lost return parcels.

Once received, we will inspect and process your return. Please allow up to 28 days for the return to be processed.

We will gladly cover the cost of delivering your new product if you have requested an exchange.

Any refunds required will be processed back via your original form of payment

 

Need more information?      Contact Us.