We offer a flat delivery charge of $9.95 for delivery, or FREE for orders over $100.

Once your order has been dispatched you will receive an email letting you know the tracking information.

Orders are shipped from Auckland, New Zealand via FedEx.

Once your order has been dispatched you will receive an email letting you know the tracking information.

Please note during major promotional events and public holidays such as Afterpay Day Sale, Easter, Anzac Day, Flash Sales, Labour Weekend, Seasonal Sales End Of Season Sales, Black Friday Sale, Christmas and New Year please allow up to an additional 5 business days for your delivery to be dispatched from our Distribution centre.

 

Where we deliver

International delivery is currently unavailable.

To ensure you receive your order we recommend providing a delivery address where you are present during regular business hours, such as an office address.

Once an order has left our Auckland distribution centre, Bendon Lingerie does not take responsibility for lost, stolen or damaged items in transit

FedEx delivery

FedEx offers many convenient delivery options including redirection, delivery on a specific date and delivery to pick-up point.  Manage your delivery by following the tracking link contained in your shipping email and view or manage the delivery options available there.

Stay up to date with shipment notifications via email regarding your order once it has been picked up from our Distribution centre.

Australian Delivery Schedule

Orders are picked and packed on the next business day, and our Distribution Centre team work Monday to Friday.  Please allow 1 day for picking and packing*

We deliver on business days Monday to Friday, excluding public holidays.

Delivery to...	Estimated Delivery Times once Dispatched
NSW	1-3 Business Days
VIC	1-3 Business days
QLD	1-3 Business Days
WA	1-3 Business Days
SA	2-4 Business Days
TAS	3-5 Business Days
NT	4-6 Business Days

 

*Note: During major promotional events and special occasions (such as Easter, Flash Sales, Labour Weekend, Seasonal Sales, Black Friday, Sale, and Christmas) please allow an additional 1-3 business days for your order to be picked and packed. 

Items delivered while you are out

If you are not at home during the time of delivery, FedEx will leave a card for you to rearrange delivery.    

FedEx offers many alternative delivery options including redirection, delivery on specific dates, and pick-up point.   To access these please follow the link in your shipping email and view the delivery options available there.

Click and Collect Orders are currently unavailable 

Click and Collect is currently unavailable on our website.  Please check back on our website for the latest update regarding this.

 

Returns

Need more information? Please Contact us.

Free returns within 30 Days of purchase. Our returns process can take up to 28 days.  If you have any questions regarding a return please Contact us.  Due to the volume of parcels within the Australia Post and Courier network, we recommend purchasing additional tracking for peace of mind.  

If you’re unhappy with the products you received from Bendon Lingerie, simply return them within 30 days of delivery and we’ll happily provide a refund, for free.

Your products must be in the condition you received them:

• Unworn
• Unsoiled
• Intact, with tags attached.  Preferably inside the original carton which it was sent to you to ensure the product is protected during transit. Unfortunately, we will be unable to accept the return if the product is damaged.
• Returns/ Exchanges will not be accepted on items that are Clearance or Final sale.

For me. by Bendon Solutions we cannot accept returns on these if the packaging has been opened

Gift Cards are not eligible for Return or Refund

Items purchased in Final Clearance and marked as CLEARANCE are not eligible for return, refund or exchange for change of mind including if you have purchased the wrong size.  Please choose carefully.

Please note: if you choose to send your items back to us, your original delivery fee is non-refundable

Exchanges

Due to a system issue, we are currently unable to process exchanges for online orders.  We are working to resolve this issue as soon as possible.

Need more information? Contact Us.

Faulty Items

Although we do our best to ensure we only provide the best quality product, unfortunately from time to time faults can occur. To resolve problems as quickly and efficiently as possible, we kindly ask that you send the product back to us with a detailed description of the fault. Our quality care team will assess the damage and we will be in contact with you via email.

Please note: if you choose to send your items back to us, your original delivery fee is non-refundable

If for any reason you would like to return your product, here are your options:

In-store

Take the product to your nearest Bendon Lingerie Store.

Our trained staff will happily assist you in-store, helping you to find your perfect size.

We’re happy to accept Online returns in-store (excluding Swimwear in Bendon Outlet stores), as long as you have your confirmation email and invoice slip from inside your package.

Please note: If you purchased Online using Laybuy, Paypal or Afterpay you will need to post this back to us as we cannot offer refunds in-store via these payment methods.

By post

Complete and print the Returns form here

Pack all products, with your Exchanges & Returns form inside a secure carton or reuse the original packaging.

Address the package to the below address: 

Bendon Customer Service – Returns 

Reply Paid 92014 

Bendon Lingerie Outlet

Unit 3

143-151 BRIDGE RD

Richmond VIC 3121

 

For security and peace of mind, we strongly suggest registered post as unfortunately, we are not liable for lost return parcels.

 

Processing Refunds

Visit your local Post Office and send the package back to us at the above address

For security and peace of mind, we strongly suggest registered post as unfortunately, we are not liable for lost return parcels.

Once received, we will inspect and process your return. Please allow up to 28 days for the return to be processed.

Any refunds required will be processed back via your original form of payment

 

Myer Online and Instore Returns

Bendon Products purchased through Myer Online or Myer In-store must be returned or processed directly via Myer.com.au. Please see Myer Returns Information, Here.

Need more information? Contact us.