Once your order has dispatched you will receive an email letting you know the tracking information.
If you have emailed us to follow up on your order, please allow up to 1-2 business days for us to get back to you.
Please Note: During major promotional events and special occasions (such as Easter, Anzac Day, Seasonal Sales, Black Friday, SALE, Christmas, Boxing Day and New Year) please allow an additional 1-5 business days for your delivery to arrive.
Our Warehouse is located in Auckland, New Zealand and all online orders are shipped from here.
We currently deliver to Australia using Australia Post . For more information regarding deliveries and Covid - 19 updates please visit Australia Post.
To ensure you receive your order we recommend providing a delivery address where you are present during regular business hours, such as an office address.
Once an order has left our Auckland distribution centre, Bendon Lingerie do not take responsibility for lost, stolen or damaged items in transit
We deliver on business days (Monday to Friday, excluding public holidays).
The below is an estimated delivery time update.
|
Delivery to... |
Delivery Times once Dispatched |
|
NSW, QLD, ACT |
5 - 7 Business Days |
|
VIC, SA |
5- 7 Business Days |
|
WA |
8 - 10 Business Days |
|
TAS |
6- 10 Business days |
|
NT |
8 - 10 Business days |
Note: During major promotional events and special occasions (such as Easter, Seasonal Sales, Black Friday, SALE, Christmas, Boxing) please allow an additional 1-5 business days for your delivery to arrive.
Need more information? Contact Us.
We are now able to accept Australian online returns, to our online returns location. Due to the volume of parcels within the Australia Post network we recommend purchasing additional tracking. Once we have received your parcel we will process it as soon as possible, whilst also managing the safety of our team.
Returns may take up to 28 days to be received, processed and or refunded.
During peak trading periods of Christmas and New Year holidays where our returns office may close returns may take an additional 5 working days to complete.
If you have returned your item to us and it has exceeded the above time frame. Please Contact Us via email or live chat us with any of your questions.
Exchanges
Due to a system issue we are currently unable to process exchanges for online orders. We are working to resolve this issue as soon as possible.
Need more information? Contact Us.
Free returns are available within 90 days of Purchase
If you’re unhappy with the products you received from Bendon Lingerie, simply return them within 90 days of delivery and we’ll happily provide an exchange or refund, for free. Your products must be in the condition you received them:
For me. by Bendon Solutions we cannot accept returns on these if the packaging has been opened
Items purchased in Final Clearance and marked as CLEARANCE are not eligible for return, refund or exchange for change of mind including if you have purchased the wrong size. Please choose carefully.
Please note: if you choose to send your items back to us, your original delivery fee is non refundable.
Although we do our best to ensure we only provide the best quality product, unfortunately from time to time faults can occur.
In order to resolve problems as quickly and efficiently as possible, we kindly ask that you send the product back to us with a detailed description of the fault.
Our quality care team will assess the damage and we will be in contact with you via email.
Please note: if you choose to send your items back to us, your original delivery fee is non refundable
In store
Please note:
If you purchased Online using Laybuy, Paypal or AfterPay you will need to post this back to us as we cannot offer refunds in store via these payment methods.
If you have purchased via Myer Online, please note this must be returned to Myer following the returns instructions provided
By post
Complete and print the Returns form here
Pack all products, with your Returns form inside a secure carton or reuse the original packaging.
Please write on your return order the below address :
Bendon Customer Service – Returns
Reply Paid 92014
Shop 24 Brandsmart Outlet Mall
288 Whitehorse Road
Nunawading VIC 3131
For security and peace of mind, we strongly suggest registered post as unfortunately we are not liable for lost return parcels.
Once received, we will inspect and process your return. Please allow up to 28 days for the return to be processed.
We will gladly cover the cost of delivering your new product if you have requested an exchange.
Any refunds required will be processed back via your original form of payment
