Delivery and Returns

Returns and Exchanges

Free exchange or refund within 30 days of purchase

If you’re unhappy with the products you received from Bendon Lingerie, simply return them within 30 days of delivery and we’ll happily provide an exchange or refund, for free. Your products must be in the condition you received them:

  • Unworn
  • Unsoiled
  • Intact, with tags attached
  • Preferably inside the original carton which it was sent to you to ensure the product is protected during transit.
  • Unfortunately we will be unable to accept the return if the product is damaged.
  • Swimwear must have the hygiene sticker still in place in order to return.
  • We do not accept returns on items marked as FINAL SALE.

Faulty Items

Although we do our best to ensure we only provide the best quality product, unfortunately from time to time faults can occur. In order to resolve problems as quickly and efficiently as possible, we kindly ask that you send the product back to us with a detailed description of the fault. Our quality care team will assess the damage and we will be in contact with you via phone or email.

Please note: if you choose to send your items back to us, your original delivery fee is non refundable

If for any reason you would like to return your product, here are your options:

In store

  • Take the product to your nearest Bendon Lingerie Store.
  • Our staff will help you find your perfect fitting lingerie.
  • We’re happy to accept Online returns in store (exlcuding Swimwear in Bendon Outlet stores), as long as you have your confirmation email and invoice slip from inside your package.

  • Please note: If you purchased Online using Laybuy, Paypal or AfterPay you will need to post this back to us as we cannot offer refunds in store via these payment methods.

    By post

    • Complete and print the Exchanges & Returns form here
    • Pack all products, with your Exchanges & Returns form inside a secure carton or reuse the original packaging.
    • Affix the pre-paid, pre-addressed label (included with your original order) to your package, making sure you cover or remove original address label. Just in case you have misplaced the label, our address is:
        Bendon Customer Service – Returns
        Reply Paid 92014
        Shop 24 Brandsmart Outlet Mall
        288 Whitehorse Road
        Nunawading VIC 3131
    • Visit your local Post Office and send the package back to us. For security and peace of mind, we strongly suggest registered post as unfortunately we are not liable for lost return parcels.

    • Visit your local Post Office and send the package back to us
    • For security and peace of mind, we strongly suggest registered post as unfortunately we are not liable for lost return parcels.
    • Once received, we will inspect and process your return. Please allow up to 21 days for the exchange/return to be processed.
    • We will gladly cover the cost of delivering your new product if you have requested an exchange.
    • Any refunds required will be processed back via your original form of payment
    • Exchanges for the same item in a different size will not incur any additional charges.
    • However, if you wish to exchange the item for a different product (including a different colour) and there is a price difference, you will need to return the original item for a refund. You can then purchase the new preferred item. Please contact our Customer Service team if you have further questions.
  • Any refunds required will be processed back via your original form of payment. Please note, postage and gift wrapping charges are non refundable.
  • If an exchange item is out of stock, you will be notified via email and a refund via your original form of payment will be issued.

    Need more information? Contact us.