Returns Policy

Returns

Need more information? Please Contact us.

Free returns within 30 Days of purchase. Our returns process can take up to 28 days.  If you have any questions regarding a return please Contact us.  Due to the volume of parcels within the Australia Post and Courier network, we recommend purchasing additional tracking for peace of mind.  

If you’re unhappy with the products you received from Bendon Lingerie, simply return them within 30 days of delivery and we’ll happily provide a refund, for free.

Your products must be in the condition you received them:

  • Unworn
  • Unsoiled
  • Intact, with tags attached.  Preferably inside the original carton which it was sent to you to ensure the product is protected during transit. Unfortunately, we will be unable to accept the return if the product is damaged.
  • Returns/ Exchanges will not be accepted on items that are Clearance or Final sale.

For me. by Bendon Solutions we cannot accept returns on these if the packaging has been opened

Gift Cards are not eligible for Return or Refund

Items purchased in Final Clearance and marked as CLEARANCE are not eligible for return, refund or exchange for change of mind including if you have purchased the wrong size.  Please choose carefully.

Please note: if you choose to send your items back to us, your original delivery fee is non-refundable

Exchanges

Due to a system issue, we are currently unable to process exchanges for online orders.  We are working to resolve this issue as soon as possible.

Need more information? Contact Us.

Faulty Items

Although we do our best to ensure we only provide the best quality product, unfortunately from time to time faults can occur. To resolve problems as quickly and efficiently as possible, we kindly ask that you send the product back to us with a detailed description of the fault. Our quality care team will assess the damage and we will be in contact with you via email.

Please note: if you choose to send your items back to us, your original delivery fee is non-refundable

If for any reason you would like to return your product, here are your options:

In-store

Take the product to your nearest Bendon Lingerie outlet Store.

Our trained staff will happily assist you in-store, helping you to find your perfect size.

We’re happy to accept Online returns only in our Bendon Lingerie Outlet Stores  (excluding Accessories once opened in Bendon Lingerie Outlet stores), as long as you have your confirmation email and invoice slip from inside your package.

 Items purchased from Bendonlingerie.com.au or one of our Bendon Lingerie Outlet stores CANNOT be returned to Myer Stores for refund or exchange.

Please note: If you purchased Online using Paypal or Afterpay you will need to post this back to us as we cannot offer refunds in-store via these payment methods.

By post

Complete and print the Returns form here

Pack all products, with your Exchanges & Returns form inside a secure carton or reuse the original packaging.

Address the package to the below address: 

Bendon Customer Service – Returns 

Reply Paid 92014 

Bendon Lingerie Outlet

Unit 3

143-151 BRIDGE RD

Richmond VIC 3121

 

For security and peace of mind, we strongly suggest registered post as unfortunately, we are not liable for lost return parcels.

 

Processing Refunds

Visit your local Post Office and send the package back to us at the above address

For security and peace of mind, we strongly suggest registered post as unfortunately, we are not liable for lost return parcels.

Once received, we will inspect and process your return. Please allow up to 28 days for the return to be processed.

Any refunds required will be processed back via your original form of payment

 

Myer Online and Instore Returns

Bendon Products purchased through Myer Online or Myer In-store must be returned or processed directly via Myer.com.au. Please see Myer Returns Information, Here.

Need more information? Contact us.